Term & Conditions

General

Menus lists are a sample of what can be on offer on certain days or times of the week and are subject to change without prior notice. Prices are subject to change. Banquet prices are on a non-sharing basis. Banquet prices will be charged per person. Children Under 10s and under 150cm in height, eat for half price (rounded up to the nearest 1 penny), 10 years old and over & 150cm and over in height, will be charged normal price. Children of 2 years and under will be charged at a smaller rate or the minimum price of £2 at company's discretion. Proof of age and/or height will be required to be produced by the customer upon request if there is a discrepancy regarding banquet pricing. All covers will be charged at full rate at the time of dining.

Under no circumstances can any food be packaged and taken away from the premises.

Public holidays including bank holidays will be charged at normal Sunday price or other published price. Special Days i.e. Valentine's Day, Mother’s Day, Christmas Day, and New Years’ Eve etc, will be charged at a higher rate. Any allergies or dietary requirements should be discussed with the Restaurant staff prior to availing the banquet services. Hot Flame World Banquet will not be held responsible for any inconvenience or discomfort caused by this. Maximum seating time is 120 minutes. Any misuse of the food banquet will be charged at £5 per plate.

The management reserve the right to refuse entry to Hot Flame World Banquet.

Discounts

Hot Flame World Banquet offer various discounts to armed forces, NHS staff and Students at participating restaurants. Proof of identity will be required to obtain discounts. Discounts are applicable to card or badge holders only.

Payment

Customer bill payment(s) can be made by Cash or Credit/Debit Card.

All Card payment(s) are secure. Payment(s) must be in (£) Sterling.

Hot Flame World Banquet does not accept cheques.

Hot Flame World Banquet Frequent Diner Members (where applicable).

Hot Flame World Banquet will use your details from the application form, plus details on how you use your Frequent Diner Card and what you buy in our Restaurants, to:

Help manage the Frequent Diner Card Scheme and improve the way we run it.

Understand our customers' eating and drinking habits to improve our service.

Unless you indicate otherwise, contact you with offers and information about menus and promotions of interest to you.

We can ensure full confidentiality and will not share your information with any third party.

The Hot Flame World Banquet Frequent Diner Card Scheme (where applicable)

Hot Flame World Banquet Frequent Diner Cards are issued by and remain the property of Hot Flame World Banquet.

Which reserves the right, at any time without notice, to:

(a) Terminate the scheme;

(b) Decline to issue Hot Flame World Banquet Frequent Diner Cards; and 

(c) On reasonable grounds; withdraw or cancel Frequent Diner Cards or points collected, or to alter or amend the conditions of operation of the Hot Flame World Banquet Frequent Diner Card Points Scheme.

Reasonable grounds include:

(i) Any abuse or attempted abuse of the scheme, or 

(ii) Any use or attempted use of a Hot Flame World Banquet Frequent Diner Card or points in a manner which is contrary to these terms and conditions, or 

(iii) Any reasonable suspicion of dishonesty on the part of a member in connection with the scheme.

All participants in the Frequent Diner Card Points Scheme must be resident in the UK and aged 18 years or over. Members may be removed from the scheme
at any time at the discretion of Hot Flame World Banquet. Your Frequent Diner Card can only be used at Hot Flame World Banquet. Hot Flame World Banquet 
Your Frequent Diner Card cannot be used as a credit card or a guarantee card. The Hot Flame World Banquet Frequent Diner Card Scheme is only for personal 
and customer use. Hot Flame World Banquet Frequent Diner Points and any vouchers cannot be transferred, sold, or in any way traded. Hot Flame World Banquet Frequent Diner Points (where applicable) To collect Hot Flame World Banquet Frequent Diner Points for a transaction in our restaurants, your Hot Flame World Banquet Frequent Diner Card must be 
presented at time of ordering or before paying your bill. You must also spend at least £1 in a single transaction for the transaction to qualify for 
points. This cannot be altered at the discretion of Hot Flame World Banquet. Hot Flame World Banquet shall be entitled to set a limit on the number of 
points which may be awarded to each Frequent Diner Card account in respect of special promotional items on which additional points are awarded. Hot Flame
World Banquet shall be entitled at any time to cancel points awarded if the relevant products to which such award relates are returned or cancelled for any
reason. In this case, a refund of the purchase price is given or the relevant products are exchanged for other products, unless such exchange is for products
with an equivalent point’s value. Where the relevant products are exchanged for products of a lower points value Hot Flame World Banquet shall be entitled 
to cancel the balance of points between those originally collected and those collected in respect of the replacement products. There is no monetary value of 
Hot Flame World Banquet Points collected. Only 1 Frequent Diner Card can be in use per bill. Upon joining the Hot Flame World Banquet Frequent Diner Card Scheme, any points from your transaction at that time will be credited to the balance by the end of that working day. Hot Flame World Banquet will not be held liable for lost cards therefore lost points. The promoter of this Frequent Diner Card Points Scheme is Hot Flame.

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